Frequently Asked Questions

DO YOU OFFER FREE SHIPPING?

• Free shipping applies to qualifying orders of at least SGD 100 including taxes. For orders less than SGD 100, a standard shipping cost of SGD 4 will be applied to the order.
• Free shipping may be enjoyed in conjunction with Promotional Voucher Codes or Rewards Points. Related Terms and Conditions apply.
• Shipping cost will not be refunded for returns and cancellations.
• We reserve the right to discontinue free shipping at any time.

DO YOU OFFER SELF-COLLECTION SERVICES?

Yes we do in Singapore. We now have self-collection services available 24*7*365 at SingPost  POPStations island-wide.
Collecting your parcel at a POPStation
Customers have 5 days from the time they receive their SMS and email notifications to pick up their parcel from the POPStation of their choice
Uncollected parcels will be sent to SingPost's Post Office at Singapore Post Centre, at 10, Eunos Road 8, Singapore – 408600 for another 5 business days for collection
Uncollected parcels will be returned to us.
Collection of parcels at POPStation is available 24*7*365
POPStations is a delivery/collection mode for your parcel. Please ensure that all parcels are pre-paid at check-out if you are opting to collect your order at a preferred POPStation

DO YOU SHIP INTERNATIONALLY?

Yes, we ship internationally! When you place an order at our store and enter your address, you'll see international shipping options which will calculate the shipping costs for you. You should also factor in any import duties, VATs, or other taxes when picking up your package.

ARE THERE ANY AREAS THAT WE DO NOT DELIVER?

Yes. We do not deliver to P.O. boxes Internationally. We also do not deliver to the following places in Singapore due to certain restrictions and limitations:
Jurong Island
Tuas Link
Changi Cargo
Country Clubs
Army Camps
Seletar Aerospace
Off-shore Islands such as Pulau Ubin
Turf Club Avenue
Sentosa
Singapore Prison Quarters
Airbase sites
SATS Inflight Catering Centre 1
ST Kinetics
Shipyards
Powergrid
Airport Boulevard, and all airport areas including areas within Changi Airport and Seletar Airport Hospitals

 

WHAT IF I AM NOT HOME WHEN MY PACKAGE ARRIVES?

You will receive either a notice slip indicating that you can collect it at the nearest post office or a call/email for re-delivery arrangements. The best way to ensure a successful delivery is to provide us with the address that you will be at during our delivery time.

WHAT IS THE DELIVERY TIME?

We use local couriers to facilitate the delivery of our orders, therefore it would usually take place between 9am-6pm Mondays to Fridays.

WHAT IS THE DIFFERENCE BETWEEN STANDARD AND PRIORITY SERVICE FOR INTERNATIONAL DELIVERIES?

Speedpost Standard Service has a delivery time of between 5-14 working days, while Speedpost Priority Service has a delivery time of just between 2-5 working days.

HOW DO I CHANGE MY ADDRESS OR CANCEL MY ORDER?

If you’ve just finished placing your order, please email us at service@apexlynx.net and we will try our best to modify your order. No promises though. The faster you call us, the better the chances of us assisting you.

MY ITEMS HAVE YET TO ARRIVE. WHAT SHOULD I DO?

Your package should be with you within 3 business days. If it takes longer than that, please email us at service@apexlynx.net and we will trace the shipment and revert to you immediately.

DO YOU SHIP TO PO BOXES?

We do not send packages to PO Boxes.

COLLECTION OF ORDERS AT POPSTATIONS

With over 30 POPStations island-wide, you can pick up your orders anytime of day or night!

WHERE ARE THE POPSTATIONS LOCATED?

SingPost's POPStations are available 24*7*365, island-wide! You can find the full list of available POPStations HERE.

HOW CAN I OPT TO COLLECT MY ORDER AT A PREFERRED POPSTATION?

At the check-out page, please take note to indicate under "Shipping Information" your preferred POPStation. Your shipping address will then be reflected as the POPStation's address.

WHAT SHOULD I DO IF THE LOCKER DOOR DOES NOT OPEN AFTER I HAVE ENTERED THE PIN?

Check that you have entered the correct PIN number, received via POPStation's SMS and/or email notifications. If the issue persists, please contact SingPost POPStation's 24*7 Customer Helpline at +65 6845 6655.

HOW MUCH TIME DO I GET TO PICK UP MY ORDER FROM POPSTATION?

Please collect your order within 5 days from the time you receive the email/SMS notification at the designated POPStation.

Uncollected POPStation orders will be sent to the post office at Singapore Post Centre, at 10, Eunos Road 8, Singapore – 408600 for another 5 business days.

After that, all orders which are uncollected will be returned to us. If you'd like to retrieve your order, please contact us at service@apexlynx.net.

WHAT HAPPENS IF MY ORDER IS TOO LARGE TO FIT INTO THE LOCKERS AT THE POPSTATION?

If your order is too large to fit into the locker, SingPost POPStation's team will re-direct it to the nearest designated Post Office and notify you to collect your parcel at the Post Office.

CAN I RETURN MY ORDER TO THE POPSTATION?

Yes you can.  Simply pack the Returns slip and the items you wish to return into a mailer bag, all in original condition. Bring along the SingPost ezy2ship returns Shipping label and your package to your preferred POPStation. Select the "Return My Parcel" option at your preferred POPStation and scan the barcode found on the Shipping label. Attach the Shipping label onto your returns package, place it in the locker and confirm the deposit on the available screen. You're good to go!

HOW DO I GET THE PIN TO RETRIEVE MY ORDER FROM THE POPSTATION LOCKER?

To get the POPStation PIN to retrieve your order, simply indicate a valid mobile number at our check-out page. SingPost will then send a SMS with all the collection details to the mobile number you indicated. Should the PIN fail to function, SingPost POPStation's 24/7 Customer Helpline at +65 6845 6655 for assistance.

WHAT IS THE RETURNS PROCESS?

If you are not 100% satisfied with your purchase, you can return your item(s) to us for a full refund. Returns must be done within 30 days of receipt, un-used with tags still on, in the original brand packaging (if applicable) and must not fall under the list of non-refundable brands/items here).

Returns Checklist

Is item within 30 days of receipt?
Are the tags still intact on the items?
Are the items in the same condition as when it was received?
Is the item still in its original brand packaging e.g. shoe box?

Returns Process via SingPost's counter

If you would like to return your parcel via SingPost's counter, simply:
Fill up the returns slip which can be found inside the parcel, together with the pre-paid shipping label.
Pack your return item(s) in a box or a sealed mailer bag and insert the return slip into the parcel.
Attach the pre-paid SingPost shipping label to the parcel and take note of the shipping number (RNZALxxxxxxxx).
Return your parcel at your nearest post office's counter. A list of all SingPost offices can be found here.
Do keep the return receipt issued by SingPost for tracking and verification purposes.

Returns Process via SingPost's POPStations

If you would like to return your parcel at the nearest SingPost's POPStations, simply:
Pack your items into the original bag or a sealed mailer bag, with a completed Returns slip.
Attach the SingPost pre-paid Shipping label (with number RNZALxxxxxxxx) to your parcel. Head over to the nearest Singpost's POPStation to deposit your items. A list of all SingPost's POPStations can be found here.
Select the "Return My Parcel" option at your preferred POPStation and scan the barcode found on the Shipping label.
Enter your Singapore-registered mobile number to receive an ezyReturn PIN. Thereafter, enter the ezyReturn PIN on the screen.
Select an appropriate locker based on the size of your parcel. For instance, if you are returning a pair of shoes, please select the Medium size locker.
Put your parcel in the locker, together with the SingPost Shipping label and Returns Slip. Close the door and return to the screen for confirmation.
Select "Yes" to confirm your parcel has been deposited. Select "No" to choose another more suitable locker for your parcel.
Select to receive your receipt via SMS. Please keep the SMS return receipt for tracking and verification purposes.

DO I HAVE TO PAY FOR SHIPPING WHEN I RETURN MY PURCHASE?

We believe that in order to have the best possible online shopping experience, our customers should not have to pay for return shipping. Therefore we have included the pre-paid return shipping label in the parcel that is sent to you. Should you be unable to find the pre-paid shipping label, please email us service@apexlynx.net and they will send you a new one by email.

We do our best to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

DO YOUR PRE-PAID LABELS COVER INTERNATIONAL RETURNS?

Regrettably, our pre-paid labels do not cover the price for international returns.

I NEED TO RETURN AN ITEM, BUT I DON'T HAVE THE ORIGINAL PACKAGING. WHAT NOW?

You can still return the item but please wrap it, so that the original brand packaging and the returned items do not get damaged.

HOW LONG DOES IT TAKE FOR ME TO RECEIVE A REFUND?

Your returned items, together with your return slip, are usually received and accepted at our warehouse 3-5 working days after the drop-off at the post office's counter.

A refund would be issued shortly after we receive your items from SingPost, according to the preferred refund method indicated on your return slip.

- Paypal: up to 5 working days

- Credit Card: up to 14 working days, subjected to processing duration of the bank

HOW WILL I BE REFUNDED?

If you paid using Credit Card or Paypal, the refund will be made to your Credit Card or Paypal account.