Shipping Delivery & Returns

SHIPPING & DELIVERY

Local (Singapore) Services

We believe getting your items quickly is important to you. We are fanatical about this and make every effort to process and deliver your orders as soon as we can.

ORDERS PLACEDDELIVERYDELIVERY TIMING
Monday - Friday, before 6pmDelivery estimate of 1-3 business days (Singapore) commences on the same day the order is placed.We use SingPost to facilitate the delivery of our orders. Therefore it would usually take place between 9am-6pm, Monday – Friday.
Monday - Friday, after 6pmDelivery lead-time of 1-3 business days or 7- 14 business days commences on the next business day from when the order is made.
Saturday and SundayDelivery estimate of 1-3 business days commences on the next business day from when the order is made.

 

International Services

SERVICEDELIVERY TIMING
StandardDelivery time of 5-14 business days
PriorityDelivery time of 2-5 business days

 

RETURNS

If you are not 100% satisfied with your purchase, you can return your item(s) to us for a full refund. Returns must be done within 30 days of receipt, un-used with tags still on, in the original brand packaging (if applicable) and must not fall under the list of non-refundable brands/items here.

Returns Checklist

Is item within 30 days of receipt?
Are the tags still intact on the items?
Are the items in the same condition as when it was received?
Is the item still in its original brand packaging?

Returns Process via SingPost's counter:

If you would like to return your parcel via SingPost's counter, simply:
• Fill up the returns slip which can be found inside the parcel, together with the pre-paid shipping label.
• Pack your return item(s) in a box or a sealed mailer bag and insert the return slip into the parcel.
• Attach the pre-paid SingPost shipping label to the parcel and take note of the shipping number (RNZALxxxxxxxx).
• Return your parcel at your nearest post office's counter. A list of all SingPost offices can be found here.
• Do keep the return receipt issued by SingPost for tracking and verification purposes.

Returns Process via SingPost's POPStations:

If you would like to return your parcel at the nearest SingPost's POPStations, simply:
• Pack your items into the original bag or a sealed mailer bag, with a completed Returns slip.
• Attach the SingPost pre-paid Shipping label (with number RNZALxxxxxxxx) to your parcel. Head over to the nearest Singpost's POPStation to deposit your items. A list of all SingPost's POPStations can be found here.
• Select the "Return My Parcel" option at your preferred POPStation and scan the barcode found on the Shipping label.
• Enter your Singapore-registered mobile number to receive an ezyReturn PIN. Thereafter, enter the ezyReturn PIN on the screen.
• Select an appropriate locker based on the size of your parcel. For instance, if you are returning a pair of shoes, please select the Medium size locker.
• Put your parcel in the locker, together with the SingPost Shipping label and Returns Slip. Close the door and return to the screen for confirmation.
• Select "Yes" to confirm your parcel has been deposited. Select "No" to choose another more suitable locker for your parcel.
• Select to receive your receipt via SMS. Please keep the SMS return receipt for tracking and verification purposes.